If there was a drill-tipped-business-concept I could clip into a power drill, I’d clamp my clients head in a vice and drill this mantra into their head:
“It’s not about you!”
Say it with me now, “It’s not about me. It’s not about me. It’s not about me.”
Corporations spend millions of dollars every year to find out what makes the consumer tick. It’s rumored that FaceBooks key value is not advertising ability, but the consumer information it holds for would be marketers. Corp’s know . . .
This past week I entered a discussion with a “coaching” company about which should be the first priority, income or customer service. The question was posed, “What does it matter if you have raving fans if you can’t leverage them to make money?”
There are times in business where I fall back in my chair, put hand to forehead and sigh… this was one of those moments. First and foremost we have to understand the “coaches” end goal, which is . . .
Continue reading “Customer Service – 3 Facts to Keep In Mind”
